Nasdaq listed company, Freshworks, has announced a 13% layoff of its workforce in order to focus on three key aspects - customer experience products, artificial intelligence, and employee experience business. The decision, under the leadership of CEO Dennis Woodside, will impact 660 employees globally and the company has stated that employees will receive financial, medical, and career support during the transition. Woodside further emphasized the company's profitable business and increasing customer value through its AI products.