Zomato CEO, Deepinder Goyal, responds to user feedback on the company's "Food Rescue" initiative, showing his commitment towards innovation and open recruitment. The feature, launched on October 10, 2024, offers discounted meals from cancelled orders to customers within a 3km radius, aiming to reduce food wastage and provide affordable options. While there have been concerns raised about safety and fairness, Goyal points out the efforts to ensure proper packaging and limit the number of cancellations per month. The company is also exploring partnerships with food banks and charities to further reduce food wastage.
Zomato's Food Rescue Initiative: Combating Food Wastage and Hunger
Background
Food wastage is a persistent global challenge, contributing to environmental degradation and food insecurity. In response to this issue, Zomato, a popular food delivery platform, launched its "Food Rescue" initiative on October 10, 2024.
The Initiative
Food Rescue aims to reduce food wastage by offering discounted meals from cancelled orders to customers within a 3km radius. These meals are available at a fraction of their original price, making them accessible to a wider consumer base.
CEO's Commitment
Zomato's CEO, Deepinder Goyal, has expressed his unwavering commitment to the Food Rescue initiative. In response to user feedback and concerns, he has emphasized the company's efforts to ensure safety and fairness.
Safety and Fairness Concerns
Some users have raised concerns about the safety of consuming cancelled orders. Goyal has addressed these concerns by highlighting the measures taken to ensure proper packaging and food hygiene. Additionally, the company has implemented limits on the number of cancellations per month to prevent abuse.
Partnerships and Expansion
Zomato is exploring partnerships with food banks and charities to further reduce food wastage and support communities in need. The company is also considering expanding Food Rescue to other cities and geographical regions.
Top 5 FAQs and Answers
1. What is Food Rescue? Food Rescue is Zomato's initiative that offers discounted meals from cancelled orders to customers within a 3km radius.
2. Why was Food Rescue launched? It was launched to reduce food wastage and provide affordable options to customers.
3. Are Food Rescue meals safe to consume? Yes, Zomato ensures proper packaging and food hygiene protocols.
4. How can I access Food Rescue meals? Check the "Food Rescue" section within the Zomato app to find available meals near you.
5. Will Food Rescue be expanded? Yes, Zomato is exploring partnerships and expansion to other areas.
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Zomato’s new “Food Rescue” feature caught the attention of Bengaluru resident Bhanu who offered practical and thoughtful suggestions to CEO Deepinder Goyal. Impressed by his insights, Goyal extended an unexpected job offer to Bhanu, a product manager working for a startup. This positive exchange highlights the importance of hiring talented individuals who offer practical solutions to enhance a company’s operations. Zomato, known for handling over 4,00,000 cancelled orders per month, aims to prevent food wastage with their new feature, which offers discounted meals to customers within a 3km radius of a delivery partner with a cancelled order.
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