Swiggy, one of India's largest food delivery apps, recently implemented a dynamic rating system for its gig workers, which determines their access to company benefits, including health insurance. However, this system has come under fire as it incentivizes workers to work longer hours and penalizes them for taking time off to attend to personal or family matters. This has left many workers and their families without health insurance when they need it the most, sparking calls for a return to the old system.
Swiggy's Controversial Health Insurance Rating System
Swiggy, India's leading food delivery platform, has sparked controversy with its recent implementation of a dynamic rating system for its gig workers. This system determines workers' access to company benefits, including health insurance.
Background
Prior to the new rating system, Swiggy gig workers were eligible for health insurance after completing a certain number of deliveries. Under the dynamic system, workers' ratings are based on factors such as delivery speed, customer feedback, and attendance. Workers with higher ratings have access to better benefits, including higher health insurance coverage.
Criticism
The new system has been criticized by labor groups and workers' unions. They argue that it incentivizes workers to work longer hours and penalizes them for taking time off for personal or family reasons. As a result, many workers have been left without health insurance when they need it most.
Call for Change
Amidst the outcry, Swiggy has faced calls to revert to the old system. Critics argue that the dynamic rating system undermines the well-being of workers and deprives them of essential healthcare coverage.
Top 5 FAQs
1. What is the dynamic rating system? It is a system that assigns ratings to Swiggy gig workers based on factors like delivery speed, customer feedback, and attendance.
2. How does the system impact health insurance eligibility? Workers with higher ratings have access to better health insurance coverage.
3. Why has the system been criticized? It is argued to incentivize excessive work hours and penalize workers for taking time off for personal matters.
4. What do labor groups and workers' unions say about the system? They believe it undermines workers' well-being and deprives them of essential healthcare coverage.
5. Has Swiggy responded to the backlash? The company has yet to announce any changes to the system but has acknowledged the concerns raised.
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