Sankara Eye Foundation India has introduced SAHAI, an AI voice-based feedback system for patients, using LLMs for 20 Indic languages. The system simplifies the feedback-gathering process, generating actionable recommendations and directing feedback to the appropriate teams for prompt resolution. With over 17,000 voice notes received since its launch, this innovative technology aims to enhance patient retention, service quality, and revenue for healthcare facilities in India.
Sankara Eye Foundation Embraces AI for Patient Feedback
The Sankara Eye Foundation India, a leading eye care provider, has implemented an AI-powered voice-based feedback system called SAHAI to enhance patient satisfaction and service delivery.
Background:
Traditionally, patient feedback was gathered through surveys, written comments, or phone calls, which could be time-consuming and difficult to analyze. SAHAI addresses these challenges by using Large Language Models (LLMs) to process feedback in 20 Indic languages.
SAHAI's Functionality:
Patients can provide feedback by calling SAHAI's dedicated phone number and speaking in their preferred Indic language. The system uses LLMs to transcribe and analyze the feedback, automatically generating actionable recommendations. The feedback is then routed to the appropriate healthcare team for prompt resolution.
Benefits:
SAHAI offers numerous benefits to healthcare facilities:
Reception and Future Plans:
Since its launch, SAHAI has received over 17,000 voice notes from patients. This positive response highlights the system's ease of use and effectiveness in addressing patient concerns.
The Sankara Eye Foundation plans to expand SAHAI's capabilities in the future, including the integration of chatbots and the development of additional language support.
Top 5 FAQs and Answers:
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