Amidst an ongoing surge in monsoon-related ailments, the Brihanmumbai Municipal Corporation (BMC) has proposed a 'token system' for efficient queue management in the outpatient department (OPD) of its hospitals. This system is expected to reduce waiting times for patients, especially senior citizens, pregnant women, and children. In a meeting, the civic body also emphasized the importance of hospital staff treating patients and their families with politeness and care, and collecting feedback to improve service quality. Meanwhile, protests continue in Tripura against the violence towards minorities in post-student movement Bangladesh, with cultural activists wearing black ribbons to express their concerns and Hindu organizations urging India and Bangladesh to establish protocols for the safety of Hindus.
BMC Introduces 'Token System' to Enhance Patient Care Amidst Monsoon-Related Ailments
The Brihanmumbai Municipal Corporation (BMC), in response to an increase in monsoon-related ailments, has implemented a "token system" in the outpatient departments (OPDs) of its hospitals. This initiative aims to streamline queue management and reduce waiting times for patients, particularly senior citizens, pregnant women, and children.
Background
Mumbai, India's financial capital, experiences heavy rainfall during the monsoon season. This influx of water can lead to an increase in waterborne diseases such as dengue, malaria, and gastroenteritis. As a result, hospitals often face an overwhelming number of patients seeking medical attention.
'Token System' for Efficient Queue Management
The BMC's token system is designed to address the challenge of long waiting times. Patients will receive a token upon registration, indicating their position in the queue. This system allows patients to move freely within the hospital premises while waiting for their turn, reducing the burden of standing in long lines.
Emphasis on Patient Care and Feedback
In addition to the token system, the BMC has stressed the importance of hospital staff treating patients and their families with courtesy and compassion. The civic body has also encouraged the collection of patient feedback to identify areas for improvement in service quality.
Protests in Tripura Over Violence in Bangladesh
In a separate development, protests have erupted in Tripura, India, against the alleged violence targeting minorities in neighboring Bangladesh following a recent student movement. Cultural activists wore black ribbons to express their solidarity, while Hindu organizations appealed to India and Bangladesh to establish protocols for the protection of Hindus in the region.
Top 5 FAQs and Answers
1. What is the purpose of the BMC's 'token system'?
To reduce waiting times for patients in OPDs, especially for vulnerable groups like senior citizens and children.
2. How does the token system work?
Patients receive a token upon registration, indicating their position in the queue, allowing them to wait comfortably within the hospital premises.
3. Why is the BMC emphasizing patient care?
To maintain high standards of medical service and create a welcoming environment for patients and their families.
4. What is the nature of the protests in Tripura?
Protests denounce alleged violence towards minorities in Bangladesh and demand protocols for Hindu safety.
5. What is the BMC's response to the protests in Tripura?
The BMC has not officially commented on the protests but has reaffirmed its commitment to ensuring the safety of all its citizens.
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