The Indian Railway Catering and Tourism Corporation's ticket site experienced a technological glitch for the third time in a month, causing inconvenience to passengers. The outage occurred during the peak Tatkal booking period, leaving many users unable to access the site's services. Social media was flooded with complaints from frustrated customers, highlighting the need for better technology and management by IRCTC.
IRCTC's Persistent Technical Glitches: A Cause for Concern
The Indian Railway Catering and Tourism Corporation (IRCTC), the e-ticketing arm of the Indian Railways, has been facing a string of technical glitches, causing inconvenience to passengers and raising concerns about the reliability of its services.
Recent Outages
In March 2023, IRCTC's ticket website experienced its third outage in a month. The latest outage occurred during the Tatkal booking period, when passengers are allowed to book tickets 24 hours before the scheduled departure of the train. The outage left many users unable to access the site, leading to frustration and missed opportunities for travel.
Past Glitches
IRCTC has encountered similar technical glitches in the past. In February 2023, the website experienced an outage that affected bookings for several hours. In January 2023, the site crashed due to high demand during the peak Tatkal booking period.
Reasons for Glitches
The exact reasons for the IRCTC outages are not clear. However, experts speculate that the site may be struggling to handle the high volume of traffic during peak booking periods. IRCTC's infrastructure may also be outdated or insufficient to meet the growing demand for online ticketing services.
Impact on Passengers
The technical glitches have caused significant inconvenience to passengers. Missed bookings can lead to lost time and travel expenses. Frustration and disappointment are also common reactions among affected users.
Social Media Complaints
Social media has been flooded with complaints from frustrated customers following the latest IRCTC outage. Passengers have expressed their dissatisfaction with the unreliable services and demanded improvements from the organization.
Top 5 FAQs
Q1: What is the reason for the recurrent IRCTC outages? A1: The exact reasons are unknown, but factors such as high traffic volume and outdated infrastructure may be contributing.
Q2: How long do IRCTC outages typically last? A2: The duration of outages varies. Recent outages have lasted several hours.
Q3: What should I do if I encounter an IRCTC outage? A3: Try accessing the website again later. If the outage persists, contact IRCTC's customer service for assistance.
Q4: What measures is IRCTC taking to address the glitches? A4: IRCTC has not publicly disclosed any specific measures it is taking, but improvements in infrastructure and capacity may be necessary.
Q5: Has IRCTC experienced technical glitches in the past? A5: Yes, IRCTC has encountered similar outages in the past, including incidents in February and January 2023.
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